Fulfillment and Cancellation Policy for MCZON SEO
Effective Date: 07/10/2022At MCZON SEO, we are committed to delivering high-quality SEO services and ensuring your satisfaction. This Fulfillment and Cancellation Policy outlines our procedures for delivering services, as well as our policies regarding refunds and cancellations. By purchasing our SEO services, you agree to the terms described in this policy.1. Service Fulfillment
We aim to provide the best possible SEO services to all of our clients. Once you purchase a service package, we will begin fulfilling the terms of the package according to the details discussed in the proposal or service agreement. This may include:Initial SEO audit and analysis
On-page and off-page optimization
Keyword research and targeting
Content creation and optimization
Link-building efforts, etc.
All services will be delivered in accordance with the agreed-upon timeline. If you have any questions or concerns about the progress of your SEO campaign, please contact us directly.2. Refund Policy
We strive to meet or exceed your expectations with our services. However, due to the nature of SEO (Search Engine Optimization), which often involves long-term strategies and external factors such as search engine algorithms, results may not always be immediate or guaranteed. As such, our refund policy is as follows:A. No Refunds for Ongoing Services
Once you purchase an SEO service package (e.g., monthly or quarterly subscriptions), we do not offer refunds for services already rendered or for the ongoing campaign. Payments made are for the execution of services during the agreed-upon period and are non-refundable.B. Refunds for Unfulfilled Services
If, for any reason, we fail to fulfill the terms of our agreement (such as failing to deliver reports, not performing scheduled work, or failing to complete services within a reasonable time), you may request a refund for the specific portion of services that were not delivered. In these cases, refunds will be considered on a case-by-case basis and will be prorated based on the unfulfilled services.C. Discretionary Refunds
In some cases, we may offer a partial or full refund at our discretion if a customer is dissatisfied with the work done, provided that the request is made within [insert number of days] of purchase. We will assess the situation and work with the client to find an acceptable solution.D. Results-Based Refunds
SEO is a process that takes time, and we cannot guarantee specific rankings or results within a certain timeframe. Therefore, we do not offer refunds based on search engine rankings, organic traffic growth, or any other performance-based metrics. All SEO campaigns are unique and dependent on factors beyond our control, such as search engine algorithms, competition, and the quality of your website.3. Cancellation Policy
You may cancel your SEO services at any time, but cancellation terms depend on your specific service agreement. Please review the details below:A. Cancellation for Monthly or Ongoing Services
For monthly or ongoing SEO services, you may cancel your subscription at any time before the next billing cycle. To do so, you must notify us in writing via email at mike@mczonseo.com at least 14 prior to the renewal date. If you cancel after the billing date, you will be billed for the current period, and the service will continue until the end of the current term.B. Cancellation for One-Time or Project-Based Services
For one-time projects or fixed-term contracts, cancellations are accepted only if requested before work has commenced. Once we begin work on your project, no cancellation requests will be accepted, and payments are non-refundable.C. Early Termination Fees
In some cases, if a client wishes to terminate an SEO contract or agreement before the completion of the agreed-upon services or term, an early termination fee may apply. This fee is calculated based on the work already completed and any setup costs incurred. Specific terms will be outlined in your service agreement.4. Communication and Dispute Resolution
If you have any concerns about our SEO services or the terms of our fulfillment, cancellation, or refund policies, we encourage you to contact us directly. We are committed to resolving any issues in a timely and professional manner.You can reach us at:Email: mike@mczonseo.com
Phone: (678) 673-3397
Address: 1531 Towne Park Ct, Lawrenceville, GA 30044
In the event that we are unable to resolve a dispute regarding refunds, cancellations, or service fulfillment, both parties agree to resolve the issue through mediation or arbitration, as outlined in our service agreement.5. Changes to This Policy
We reserve the right to modify this Fulfillment and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.